When IT systems fail, most businesses only see the obvious costs: technician fees, repair expenses, and downtime hours. However, recent research reveals that hidden IT support costs can multiply your actual expenses by 500% or more. From lost productivity and customer churn to compliance risks and reputation damage, poor IT support creates a devastating cascade of business impact. Discover why leading companies are rethinking their entire IT strategy and how strategic support investment delivers measurable ROI in today's competitive marketplace.
Hung Luu
August 8, 2025