CRM Development Company
We have worked with multiple businesses, from smart startups to enterprises with the aim of boosting revenue and improving customer relationships. Our CRM Development Services help to increase business efficiency, distribute workload evenly, boost ROI and attract new customers. In addition our experts possess extensive knowledge to make CRM Systems meet your custom needs and fulfill your business goals.
We strive to make sure every CRM solution we develop fits your needs perfectly.
Why your business needs a CRM Software & CRM Development Services
When you are finding it hard to manage your sales, marketing and customer relation, it is time to implement our CRM solutions. Look for the following signs if you are still on the fence:
Contact us today to learn more about which part of our CRM Development Services can support. Get in Touch
CRM Development Services
As one of the leading Custom Software Development Service companies, HDWEBSOFT have helped multiple businesses to build up their own custom CRM solutions. They range from small start-ups to mid-range companies and even enterprises. We also possess a wealth of experience in integrating CRM solutions to other platforms such as Google applications, Microsoft products and social networks.
Our experts will cater to your custom business needs, technical requirements and financial limits by delivering powerful and effective CRM solutions. There are a wide range of services available:
CRM Consulting
Our CRM consulting services will help you devise a strategy to promote sales, marketing and customer support activities. We will do our best to meet your custom business needs with bespoke CRM solutions.
Existing CRM Redesign and Customization
Whatever CRM system you chose, there is no such thing as a "one-size-fits-all" solution. You may experience difficulties when using the original system and want to optimize it for better productivity. This is when our CRM redesign and customization service shines. With our help, you can customize your CRM system to enhance your market and sales strategies, data collection, and customer satisfaction.
CRM Mobile App Development
Whatever CRM system you chose, there is no such thing as a "one-size-fits-all" solution. You may experience difficulties when using the original system and want to optimize it for better productivity. This is when our CRM redesign and customization service shines. With our help, you can customize your CRM system to enhance your market and sales strategies, data collection, and customer satisfaction.
Custom CRM Development Services
Most ready-made CRM solutions come with countless features but may not address the problems you have. There are 2 issues that out-of-the-box solutions often bring: inflated costs and error-prone implementation. This is when custom CRM solutions come into play. HDWEBSOFT's CRM Development Services offer custom CRM solutions that will be developed based on the workflow of your teams and on your specific needs, making them much easier for training. After all, they are designed to resolve the issues that you are facing and will encounter in the foreseeable future.
CRM Integration Services
The CRM platform is part of your company's huge collection of hardware and software and it is extensive. Our CRM integration services can help connect each application with your CRM platform so your data can be accessed with ease. Our CRM development services aim to host complete, real-time and updated data to allow you to visualize the entire picture of your business and its customers.
CRM Development & Solutions
HDWEBSOFT takes pride in providing CRM solutions for over a decade. As a matter of fact, we are capable of building robust, high-performance, easy-to-use CRM solutions which help improve sales productivity, revenue and customer experience. Our CRM development services include:
Cloud CRM Development
Cloud CRM solutions are often built and maintained by the service provider on their servers. As a result, the service allows seamless deployment because it does not require software installation on your computers. Our cloud-based CRM systems are easily accessible from many platforms and provide real-time information. Here are some benefits of this solution:
- User-friendly
- Easy access
- Support multiple devices
- No extra software or hardware needed
- 3rd party products integration
- Easy customization
- High data security
Mobile CRM Development
Complete mobile CRM solutions are available on many devices with Internet connectivity, such as smartphones or tablets. Now your customer service teams and their sales and marketing counterparts can access and modify key information from all around the world. Our mobile CRM development services can bring:
- Improved sales revenues
- Higher sales productivity
- Boosted customer experience and satisfaction
- Better data quality
- Sales performance tracking
Enterprise CRM Development
We have amassed a wealth of experience in working with leading CRM systems and platforms like Zoho, Zurmo, SAP, Oracle, Sugar, Salesforce and many more. HDWEBSOFT is also capable of enhancing the already existing CRM solutions by adding the desired features and boosting functionality and scalability. Our enterprise CRM solutions will provide:
- Improved sales revenues
- Improved customer service
- Boosted sales productivity
CRM Software Development Functionalities
Most CRM development companies will provide CRM platforms with hundreds of features. However, picking the right CRM features is crucial for your success. If you want to understand better about CRM features, it is important to look at the key CRM features available. HDWEBSOFT’s CRM development services offer a variety of functionalities for you to custom or adapt, depending on each vital block:
Sales
Organize the daily schedules of your sales team, analyze leads and manage work hours effectively to deliver high performance.
- Easy access of sales data
- Automation of workflow
- Leads, contacts and customers management
- Built-in tools for collaboration
- Sales intelligence, including reporting, visualizing and forecasting
Marketing and Customer Engagement
Allow customized client communication through multiple touchpoints.
- Mobile communication
- Digital advertising
- Email marketing
- Social platform marketing
- Customer segmentation
- Customer journey log
- Code-free email and landing page model
Customer Service
Respond quickly to customer needs and increase customer satisfaction as well as loyalty.
- Case management through channels
- Smart case direction from communication channels
- Comprehensive articles
- Field service management
- Case upgrade
CPQ & Billing
Automation of quoting and responding to potential customers to secure deals better.
- Full automation of billing process
- Full automation of spotting upsell and cross-sell opportunities
- Support multi-level pricing, seasonal programs, channel pricing and a variety of price books
- Quote generation based on your own custom conditions
Order fulfillment
Support high order volumes and promote rapid order fulfillment and delivery.
- Omnichannel order management
- Return order management
- Support drop shipped and back-to-back order
- Smart allocation of order to different inventory category
- Submission automation for make-to-order requests
Portals
Reduce customer service workload and enable customer self-service.
- Branded customer portal
- Knowledge base available
- Forum for customers
- Customer document management
- Customer service request submission
- Order management
Enabling data intelligence across all business functions of your CRM Software
You will understand the effect and ROI of your decisions before making one thanks to the data generated on a comprehensive scale. As a result, better customer engagement, cost reduction, efficiency boost and most importantly, high sales results will be achieved. Our CRM development services will provide you with built-in analytics to reap the following benefits:
Automation of business data collection that is much less time-consuming and more effective
Real-time data responds to business data changes, fully automated
Smart suggestions on the next move based on your business process
CRM Technologies & Solutions
Salesforce Experience
12
Customer Relationship Management (CRM) platform, offering a suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
Microsoft Dynamics 365 
Odoo CRM 
Oracle Cloud Infrastructure 
Suite CRM 
ORO CRM 
SugarCRM 
SAP CRM Development Case Studies
No matter what size your business is, a functional and supportive CRM system is a must. As such, a CRM system enables you to improve and build on customer relationships, boost communication and enhance lead conversion rates. Take a look at our CRM case studies here.
Salesforce and Call-Center Integration - Successful AppExchange Submission
A secure, enterprise-grade call-center integration solution, built with robust Apex and Lightning Web Components (LWC), successfully connected a leading cloud telephony system to Salesforce. This project went through a stringent process of Salesforce AppExchange Security Review, culminating in a stable, verified product submitted to the platform.
Chatbot app development using Flutter: A Case Study
HDWEBSOFT built a Flutter chatbot app for a Hong Kong company with Chinese-language support, CRM integration, and personalized AI responses.
Building CRM with PHP Laravel: A Case Study
HDWEBSOFT built a PHP Laravel SaaS CRM for a Thai client with multi-tenant architecture, billing, lead management, and multi-site deployment.