How to make clients comfortable with time zone differences

We are a software development firm located in Ho Chi Minh City, Vietnam. And we will show you how a long distance software partner can perform as effectively as an inhouse team.

The most important point is, we have a good process to resolve the distance and the time zone differences.

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How we solve the different time zone issues

Have you ever had difficulty with offshore software development? I determined yes because there was the same stories with our first clients. In a short time, HDWEBSOFT realized that active communication is the key to solve that issue.

We are very active in communication. Honestly, no one can keep working overnight everyday. So our strategy is to avoid thedead-time as much as possible by applying these policies:

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Emergency Plan

In software development and maintenance, no one can say software will always run well.

We can work at night for critical cases. Especially when we start transferring requirements, interviewing developers, solving major problem or delivering important builds.

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Well-Organized Communication Plan

This is the key to success in solving the time zone difference troubles. For a project, HDWEBSOFT will define a clear communication plan for the client.

Very simple, the plan determines the best formal time frame for communication. Furthermore, it also recommends the best unofficial time frame. By using this, the stakeholders can have a more time for communications.

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Flexibility in Communication

Project leaders need to expand their time for communication after the office hour. So they may not be working officially but keep opening their messengers, emails to have feedback and reply for any of your concerns.

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Frequent Status Update

Our commitment is to have as detailed daily report as possible. It highlights the outstanding issues that needs your supports. With this, you can review on your day time and unblock the outsourcing team next day. Meantime, key members the project can continue to check and reply in their informal time.

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Avoid Dead-Time

Poor time-management may lead to a situation where there are no more doable task for a period of time.

At HDWEBSOFT, we will make sure no dead-time by applying the mentioned practices. We have a good reporting process and flexibility in communication for that purpose.

Finding a team that can make you comfortable with communication?

Tools we used for communication and time management

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Slack
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Skype
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Google Meet
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Email
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Google Calendar