We are very active in communication. Honestly, no one can keep working overnight every day, so our strategy is to avoid dead-time as much as possible by applying these policies:
We can work at night for important circumstances. Especially, when we start transferring requirements, interviewing developers, resolving major issues, or delivering important software packages.
Project leaders need to expand their time of communication after office hours. So they may not be working officially but keep opening their messages and emails to get feedback or concerns.
Our commitment is to have as detailed as possible a daily report with the team’s needs from your support so you can check on your daytime and unblock our work the next day.
By doing this, we can make sure there is no blocker for the whole team and we always control our workload pretty well.