Author: HD Speaker

Application Outsourcing This is one of the oldest forms of outsourcing. There are still many pitfalls, although the path to success is now well trodden. Like other forms of outsourcing, it can involve a range of issues. For example: Will existing warranties transfer to the supplier? What about documentation, operation procedures, etc? How will company wide processes, procedures, and so be addressed? Etc. All these and many others will need to be carefully considered, and steps to address them included in the transition plan,...

HR Outsourcing Human resources is a hugely popular area for outsourcing. It can, however, involve a range of issues. For example: Will the supplier begin to use space in the existing facilities, or the unit will be moved to their facilities? Will existing warranties transfer to the supplier? How will the cultural interface between the two organizations be managed? How will company wide processes, procedures, and so be addressed? Etc. All these and many others will need to be carefully considered, and steps...

IT Outsourcing Information technology is one of the most popular areas of outsourcing. It can, however, involve a range of issues. For example: software, equipment, premises, people, third party agreements, and so on. All these will need to be carefully considered, and steps to address them included in the transition plan, the SLA and the outsourcing contract. THE EARLY STAGES When considering the outsourcing of IT services, management must be very clear with respect to its expectations. It must clearly define the services themselves -...